Customer Testimonials
Mechanic failed to test drive and prove repair complete and experienced exact problem. I took my truck to the dealership for and needing a transmission after I picked it up
Great Always treated with respect and kind ess That's all I have to say Great
Everyone was very nice and they always great people when they came in the door and ask you who your looking for or if they can help. They have a great selection, if they don’t have it they will find it.
Service techs are always ready and willing to assist with any problem!
Worked on my car and provided service at a good price Combined some labor cost
Brought my car in. They fixed it. I picked it up. They replaced a part.
Bryce was absolutely amazing!!! Dave found the wiring issue, and repaired it. He is so smart!!! Amazing people! 5 stars I recommend these two to the WORLD!!!!
Quality work completed in a short time. Body work was well done and completed in less than a week.
Beyond thankful for the customer service and Joe! Everytime I come here it’s always so positive, the atmosphere is amazing and the workers are so knowledgeable. They always go above and beyond for the customers!
No issues Been coming to Betten for over 4 years. I have had no problems with anyone there. Good service
Timely and good quality Went the extra mile and replaced two warranty items Good bye
Pleasant, knowledgeable Friendly, honest, wanted me to know what was going to be done and gave me all the options that were available
Always the best Always going above and beyond Takes great care of his customers Great
Outstanding, quality and timely service! Joe did an excellent job from the time I arrived until the car was ready to drive home. This was my first time to use Betten Cadillac and it won’t be my last because of Joe!!
The service was great!
The customer service was excellent, they listened to our concerns and educated us on their findings. Very efficient, got out car in quickly and was done when we were told it should be. Pick up was super easy. Everybody was kind and polite. Thank you for making a bad situation Better!
I am always treated very good by this dealership. Jason goes out of his way to help.
Not wanting to fix the issue I'm having with my 2024 truck Junk 10 speed transmissions
I like being able to drive in drop the car off and go. Being able to work around my schedule helps thank you.
Came in with a particular tough issue with our transmission and Joe did all the research and made me feel comfortable with the repair
Fantastic Service Team! Bryce was great and very informative during the repair visit. Will come back again
Joe stays on top of things for me. Joe understands my limited income and schedule work accordingly.
Great experience purchasing our Yukon with Adam !!! Will return for any future auto needs we recommend.
Fast, friendly service We got right in for our appointment and the wait time was minimal.
An hour and a half is way too long for an oil change. Won't be coming back
Took my car in for insurance repair. Was told at drop off it would only take a few hours. I called to see when I could pickup my car and they said it would be 3-4 days. Ended up being a week. The paint color is slightly off and they missed a dent on the panel they repaired.
Very quick service and comfortable lounge Friendly and welcoming and good communication and easy payment!
Jason was easy to work with, very friendly. Everything going on was explained. I said it in 13 words.
Excellent service, and Jason kept me updated every step I didn't have any worries and everything was explained, thanks again
Excellent service. Friendly employees and nice waiting room. Will continue to use Betten for service.
We are pleased, so far, with Jason setting up our service for the 2002 pickup truck. So far, so good.
Very pleased with the professionalism and quality of work performed on my vehicle. Special shout out to Joe for all of his assistance!
Oil change.
They were very friendly, clean restrooms, & nice lounge. Bryce explained everything that was done to the car when they were finished.
Didn't have to wait long before car was taken in and out right on their time schecule,!
I have always received excellent service from this dealer. In the past I have received repair parts from the parts department.Thanks for everything.
I’ve had nothing but amazing service. Jason goes above and beyond as a service advisor. Would completely recommend.
I have been treated with that the customer comes first The try and explain to me what the issues are and how we can go about fixing them
Very satisfied. Joe is great to work with. He's a big reason I go there.
Lack of communication, no chance to get loaner car because of no flexibility in scheduling, inside of car left dirty.
Everything was explained and the service desk was great! And rhe waiting area was fine also
Quick! Zakk is amazing!! Stands behind what he sells! Bryce was on top of my service appointment. Had it looked at right away, reset some settings for me and I was on my way!!
Great timely service! Good communication! High praise for the advisors and techs working hard on a busy Saturday!
The appointment commenced promptly, and the service provided was efficient. Im glad I came here
They tried telling us things that were very dishonest. I no longer trust anything they say.
We had purchased a vehicle for ourselves and I was impressed with the transaction that Pete had made happen so I referred my son to them and told them that Robert Clover in used cars was advertising a Subaru and they should go talk to him. Robert and I worked out a deal and he told me he would give me a "bird dog fee" of $250 I said that would be very nice 🙂 he said this 4 times and blamed it on the ... Read More DealerRater - May 31, 2026
They cleaned the car inside and out. Actual cost came in lower than estimate. They don't charge a service fee for credit card transactions.
Great professional services The place of business and clean and well organized. Workers are very helpful and friendly people. Comfortable environment to lounge in if you decide to wait there as well as available snacks free and able to purchase. Love the business
The service manager was helpful and knew what he was talking about. The time quoted was how long it took.
We had an extended warranty repair. Once the part came in, the repair was prompt and correct.
I received very friendly service. Also a car wash. Enjoyed the clean environment. The representative took the time to explain what was found.
Polite, personable sales people. Chad was very helpful. others working there took a moment to conversate with me also.
Had a 10 am appointment,service rep said hour to hour and ten minutes to do oil change and tire rotation. 45 minutes later truck hadn’t moved. Talk with service manager and asked why make appointment. He stated he would check on status. Return and said they would get right on it. 11:30 service advisor said it was done. Not sure why make a appointment can just drive in and get almost as fast as
Oil change and tire rotation. Took less than 40 minutes. Love your waiting area and beverages
I always get treated like the only customer in the shop by Jason even when I can see he is always very busy.
Clean, pleasant interaction, The service interface is great, sales area is very clean and low pressure. Inventory is a little thin, but adequate. Our twins sons are getting ready to purchase so we walked and looked at a number of vehicles. I talked to a sales representative and told him the issue is they live in the Detroit area and are personal trainers for the CEO of Ford, who would really like to see them in Fords. So it could be a hard sell to keep them in a gm product.
The team was very responsive to my needs What a great team Betten has in Muskegon
Everything taken care of and oil change and wiper replacement taken care of Joe explained everything and notices the wiper blades needed to be replaced
Everything went well. Professional and personable people. Work done in a reasonable time. All good
My experience is always excellent, it has been for the last 10 plus years I have been going there.
Had an issue with my sunroof, they closed it for me temporarily until I can get it fixed.
Had a good experience buying a used car from Chris Merwin and Charlie.
I appreciate the customer service DIRECTLY with Joe Joe assisted me with scheduling my appointment, pickup and drop off. He explained everything I needed to know
The service guy was helpful and got me a salesman to assist me with a minor problem. I could have never done it alone. I have had the same service person before and he was very knowledgeable and helpful then too.
Super efficient. Very customer driven company. I enjoy working with them and appreciate all they do
I worked with Zakk and Chad on getting one of the limited run final year (2025) Chevy Malibus. Both of them were GREAT. Finance was very friendly as well. They worked very fast once I got up from Ohio to get all the paperwork set up and get the car road ready. That said, The car was quite dirty after sitting a while when we tested it - bad enough I almost was ready to walk until Chad not only made clear it would be cleaned but swiftly ran it into the shop. I do realize there’s a lot of ... Read More Google - May 18, 2026
It was easy to select the exact car I wanted. They made the process of financing and picking up the car easy.
We are a repeat customer of this dealership due to their sales staff and service department.
Easy to work with. Good communication. Joe did a great job explaining everything. Thank you.
Ease in scheduling. Courtesy transportation. Bryce was very helpful and explained what needed to be done on my vehicle.
Marsha came off extremely rude on the appt set up. Your work order said tech cleared codes and Bryce pulls truck around with engine lamp on. And was not one before. Im a master ASE certified tech. Truck almost did not make it back cel flashing.
Ryan and his team did a great job finding the best options for my needs and took good care of me! I appreciate you guys
My family and I want to say thank you to Greg Pike and Jon Kammaraad for working so hard to lease us our truck. We are 300 plus miles away and they not only helped us lease the truck we wanted down to the fine details, but also had the truck delivered to our driveway. Thank you Greg and Jon. We will definitely keep going back to Betten for our next vehicle.
Great communication and customer service Greg communicated the progress of my vehicle and was extremely helpful. He had my warranty covered with no questions. I had a rental from the dealership that was great. All around great experience!
overall quick service..gave me ideas of what was happening and future outlook of issues...please with price also
They fixed the problem, but had to wait for parts. Sent the wrong part at first,Gm.
They’re always friendly and ready to go. There’s never a surprise. Very polite great waiting area with coffee and snacks and whether it’s a quick oil change or something a little bit longer they’re always a very accommodating on if you need a ride or not taking forever. The price is always reasonable, but if you use the coupons, it’s awesome. It’s about five or 6 miles farther than something closer, but I always have the hometown feel with a professional level.
Worked with Hunter for test driving a Santa Cruz all-wheel drive activity package mini truck. He was knowledgeable about vehicle features, package upgrades and warranty information. Our questions were answered thoroughly and any needs we had were met. His professional knowledge coupled with his friendly demeanor and professionalism as a salesperson made the process an overall smooth transaction. The Santa Cruz has the perks of utility and comfort and feel close enough to my previous luxury car. Just crossed the first thousand miles moving my daughter home from college and very pleased with the 28 mpg!
Always appreciate the personal attention I get when I bring in my vehicle. For service!
Friendly staff and good service.
The process was simple but there was lack of welcome, explanation of process or friendliness when first arriving.
Communication was below average. Was told my towing bill would be partially reimbursed but still have not received any. Work seems to be good quality with no problems as of yet. Truck was stored out side while waiting for parts. When I picked it up it was dirty with bird droppings on it in multiple areas.
My experience was very quick and easy. All questions were answered, and was even offered an better oil change plan to save money.
Very clean and organized. They work in a timely fashion and treat everyone with respect
It was excellent Service was done in a very timely matter and he was kind and informative
I was disappointed that there was no communication regarding my car staying over night. A simple phone call would have been nice or even a call back when I called shortly after 4pm. I didn't receive a call until 9:45am the following morning.
Very fast Didn't have to wait long and they didn't try telling me I needed additional services
Took care of problem asap Had truck done before schedule. Only 2 phone calls! Great
Greg Ferguson was a pleasure to work with. He suggested routine maintenance to ensure things kept running smooth. He was able to get things done and when it didn't quite go just as he wanted he made sure I was taken care of. Thanks!
Very professional. And willing to listen and get to the bottom of my issues. Will be going back hopefully not to soon.
Service for me has always great thanks your all of your hard work and services
After my alignment I received some error codes and the repair team didn’t reset them. They want me to bring it back at a additional charges for a diagnostic check
Oil change A little more. Just 13 more words. Man of few words. Thank you ??
Service department is great one complaint they need to keep Parts in stock so a customer ain't got to wait 3 days to get the car back
Jason made su Jason made sure I got the right service on my truck. And ask about previous recommended service.
First maintenance on my Buick Oil change, tires rotated, fluids checked etc Took an hour for the service
Thank you for the smooth process my guy! The betten gorilla pulled through 100% as he said he would! Anyone in the market for a new ride, Robert Housley will walk you through the 🔥! I went in lookin at an older truck with more miles and somehow him and his team pulled up with this shiny gem! Thank you again! 💪😎
Everything was completed but had to call about the status. The online link never showed any change.
